Hitachi Power Tools

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Service & Support

Hitachi Customer Service provides you with world-class customer service by applying our knowledge and skills to every inquiry we receive. Whether you need information on tools, accessories, parts, breakdowns, locating a distributor, locating an Authorized Service Center; or simply requesting a catalog, we are here for you. With a wide range of knowledge and experience on Hitachi power tools, our customer service representatives are eager to assist you with all of your power tool needs.

Here at Hitachi Power Tools, we strive for excellence. It is our belief that quality is an intangible commodity that is a by-product of excellent customer service. We are continuously looking towards the future to improve our products and better serve our customers.

Customer Service

Hours of Operation: 8:30 - 5:30 EST
Phone: 800-706-7337 or 770-925-1774
Fax: 800-830-7593 or 770-923-2117
Email:
ReachCustomerService@hitachi-powertools.com

Technical Service

Hours of Operation: 7:00am - 4:00pm EST
Phone: 866-775-9429
Fax: 770-564-7008
 
 

Factory Service Centers

East Coast

Hitachi Koki USA, Ltd.
Attn: Repair Department
3950 Steve Reynolds Blvd.
Norcross, GA  30093
Hours of Operation: 7:00am - 4:00pm EST
Phone: 866-775-9429

West Coast

Hitachi Koki USA, Ltd.
Attn: Repair Department
28624 Witherspoon Parkway
Valencia, CA 91355
Hours of Operation: 8:00am - 5:00pm PST
Phone: 800-488-8540

To send your tool to the factory service center, please ship to one of the addresses above. Please be sure to enclose your name, shipping address, daytime phone number, reason for repair, and copy of tool receipt if tool is under warranty.