Document Control Specialist- Braselton, GA
May 02, 2017

SUMMARY:  Responsible for the overall process of invoicing, credit and debits processing, RMA request processing, Shipment Discrepancy processing, RMA credits processing, Receptionist backup, Daily mail processing of customers’ invoices, Invoice reprint and email processing, RTMs (Lowes Returns) processing, Emails and Recalls inquiries as well as Document Control and Recall phone queues.

 (Other duties may be assigned.)

Reviews all RMA requests received via emails and fax, for quantity, description of return good(s), pricing, and reason for return. Forward to appropriate regional manager, and or director of sales and marketing, or VP for approval before processing.

After processing the approved RMA request forward to sales rep and customer as well as schedule truck pickup or call tag based on reason for return.

Forward all denial RMA requests to the sales rep to advise the customer of the denial.

Review all RMA return documents from the Return Department and forward to the appropriate manager according to the approval threshold for approval before processing the credits. Forward RMA return credits that have unauthorized or discontinued items to VP of Sales & Marketing for approval.

Scan all RMA credits, Non RMA credits and debits along with backup document to the “BR Doc” drive.

Research and process all shipment discrepancies (shortages, mis-shipped, over-shipped) inquiries and forward to the warehouse for research. Process approved shipment discrepancy credits and debits.

Process and forward denial letters for denied credit requests to the Sales Rep and Credit Department.

Maintain a monthly log of all shipping errors and carrier damages in an excel spreadsheet.

Process all pricing, freight, and non-return credits and debits as well as transfer of products from one customer to another.

Review all shipping documents given by the warehouse for accuracy and completion and process invoicing daily.

Scan all invoices along with shipping documents to the “BR Doc” drive.

Process all reprint and email invoices daily and ensure all invoices are mail out to customer daily.

Cover receptionist for breaks, lunches, meetings as well as absences.

Responsible for processing and researching of all inquiries submitted by the Credit Department.

Ensure all shipped orders are invoice complete at the end of every month and the first of each month. 

Ensure all Lowes RTMs are processed daily.

Process all customers’ recall requests and forward to the warehouse to have boxes ship to customer. Ensure all inquiries in the Document Control folder as wells as Recall folder are handled daily in a time manner.

Responsible to cover the Document Control and Recall phone queues.

Responsible to clear out and organize the file room and dungeon at the end of each fiscal year.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or General Education Degree (G.E.D.); and three to six months related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Must have excellent verbal communication skills.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions in written, oral, diagram or schedule form.  Must make sound decisions and relate well to customers and staff. 


Ability to operate a PC. A general knowledge of word processing and spreadsheet software.

Strong interpersonal, social and communication skills.  Ability to get along well with others.  Proficient in using a variety of office equipment including copier and fax machines.  Must have knowledge of overall operations of customer service department.   

HKU conforms with the American Disabilities Act (ADA).

The work environment is consistent with normal office conditions.

Email resume and cover letter to