Service & Support

Hitachi & Tanaka Customer Service provides you with world-class service by applying our knowledge and skills to every inquiry we receive. Whether you need information on tools, power equipment, accessories, parts, breakdowns, locating a distributor, locating an Authorized Service Center or simply requesting a catalog; we are here for you. With a wide range of knowledge and experience, our customer service representatives are eager to assist you with all of your power tool and outdoor power equipment needs.

We strive for excellence. It is our belief that quality is an intangible commodity that is a by-product of excellent customer service. We are continuously looking towards the future to improve our products and better serve our customers.

Customer Service
Hours of Operation: Mon-Fri 8AM - 8PM EST
Phone: 800-706-7337 or 770-925-1774
Fax: 800-830-7593 or 770-923-2117
Email:
ReachCustomerService@hitachi-powertools.com
Technical Service
Hours of Operation: Mon-Fri 7AM - 4PM EST
Phone: 866-775-9429
Fax: 770-564-7008
Factory Service Centers

East Coast

Hitachi Koki USA, Ltd.
Tanaka Power Equipment

Attn: Repair Department

1111 Broadway Ave.

Braselton, GA  30517

Hours of Operation: 7:00am - 4:00pm EST

Phone: 866-775-9429

West Coast

Hitachi Koki USA, Ltd.
Tanaka Power Equipment

Attn: Repair Department

28411 Witherspoon Parkway

Valencia, CA 91355

Hours of Operation: 8:00am - 5:00pm PST

Phone: 800-488-8540

To send your Hitachi or Tanaka item to the factory service center, please ship to one of the addresses above. Please be sure to enclose your name, shipping address, daytime phone number, reason for repair, and copy of tool receipt if tool is under warranty.